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| Company's Service and Support Organization Recognized for Remote Service Innovation of the Year and Superior Achievement in Customer Experience Docupace's PreciseFP team won GOLD in the Remote Customer Service Innovation of the Year category. The company was awarded SILVER in the Achievement in Customer Experience - Computer Software category for its "Breakthroughs in Customer Experience" program and awarded BRONZE in the Achievement in the Use of Data & Analytics in Customer Service category for its "Enhancing Transparency through Customer Service" initiative. Docupace has significantly expanded and enhanced its Support Platform over the past year and more - revamping the Client Support Portal, completely reconstructing the phone queue system and is in the process of rolling out expanded Customer Chat. These and other changes have reduced turnaround times by more than 50 percent and materially improved customer satisfaction. Watch the Docupace Support Team reflect on the well-earned recognition: Docupace wins 2024 Stevie® Awards for Sales & Customer Service. Finding A Better Way to Serve a Dynamic, Growing User Base By leveraging data and analytics from this integrating system, the Support Team has reduced its backlog of customer support tickets by 86 percent during 2023. In addition, the Support Team dramatically reduced turnaround times by 85 percent during the same time period. Remote Customer Innovation of the Year - PreciseFP Team Since 2021, the dedicated team has responded to over 16,400 user inquiries with a median response time of less than 45 seconds. The Team's unwavering commitment to prompt and efficient customer service has earned them a median customer satisfaction rating of 98% or higher. The 18th Annual Stevie Awards for Sales & Customer Service Winners were announced during a gala event attended by more than 400 professionals from around the world at the Bellagio in Las Vegas, Nevada on Friday, April 12. "The high scores given the winning nominations in this year's competition are evidence of the high levels of achievement portrayed in them," said Stevie Awards president Maggie Miller. "We join with the judges and all members of the Stevie Awards community in congratulating and celebrating the winners for their accomplishments." More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 44 nations and territories, were considered in this year's competition. Winners were determined by the average scores of more than 200 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year. For a complete list of winners, please visit: 2024 Winners in the Stevie Awards for Sales & Customer Service. About Docupace For more information, please visit www.docupace.com. About The Stevie® Awards Learn more about the Stevie Awards at http://www.StevieAwards.com. Docupace Media Contacts: Ryan George Joseph Kuo / Donald Cutler
SOURCE Docupace Technologies, Inc. 
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