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Consensus Cloud Solutions, Inc. Provides Fourth Quarter and Full Year 2023 Results (Preliminary and Unaudited); Releases Q1 and Full Year 2024 Guidance

FOURTH QUARTER 2023 HIGHLIGHTS (UNAUDITED)

Q4 2023 revenues decreased 2.7% to $87.8 million compared to $90.2 million for Q4 2022. The decrease was primarily due to a decline of $4.1 million or 9.6% in our Small office home office ("SoHo") revenues, partially offset by an increase of $1.6 million or 3.3% in our Corporate business.

GAAP net income ⁽¹⁾ of $16.8 million in Q4 2023 is consistent with $16.9 million in Q4 2022.

GAAP net income per diluted share ⁽¹⁾ increased to $0.87 or 2.4% in Q4 2023 compared to $0.85 for Q4 2022.

Adjusted EBITDA ⁽³⁾⁽⁴⁾ for Q4 2023 of $47.2 million declined compared to $49.0 million in Q4 2022, primarily due to a decline in revenues. Q4 2023 Adjusted EBITDA margin ⁽³⁾ of 53.8% is in-line with our forecasted range of 50% - 55%.

Adjusted non-GAAP net income ⁽¹⁾⁽²⁾ in Q4 2023 decreased to $21.3 million from $22.6 million in Q4 2022.

Adjusted non-GAAP earnings per diluted share ^(1)(2)(3) for the quarter decreased to $1.11 or 1.8%, compared to $1.13 for Q4 2022, primarily due to the decline in revenues, partially offset by a lower share count as a result of share repurchases.

Consensus ended the quarter with $88.7 million in cash and cash equivalents after notable cash outlays of $57.7 million in debt repurchases, $9.8 million in repurchases of common stock and $7.7 million of capital expenditures during the fourth quarter.

Key financial results from operations for Q4 2023 versus Q4 2022 are set forth in the following table. Reconciliations of non-GAAP measures to comparable GAAP financial measures accompany this press release.

FULL YEAR 2023 HIGHLIGHTS (UNAUDITED)

2023 revenues remained consistent year-over-year, with $362.6 million compared to $362.4 million for 2022. Our revenues included an increase of $7.4 million or 3.9% in our Corporate business, partially offset by a decline of $7.3 million or 4.3% in our SoHo revenues.

GAAP net income ⁽¹⁾ increased to $77.3 million in 2023 compared to $72.7 million for 2022. The increase is primarily due to a reduction in non-income related sales taxes, a gain on debt extinguishment in connection with our debt repurchase program and interest income earned on our money market investments, partially offset by an increase in personnel-related expenses.

GAAP net income per diluted share ⁽¹⁾ increased to $3.94 or 8.2% in 2023 compared to $3.64 for 2022. The increase is related to the items discussed above and a lower share count as a result of share repurchases.

Adjusted EBITDA ⁽³⁾⁽⁴⁾ for 2023 of $186.6 million declined compared to $196.7 million in 2022. The decrease is primarily due to higher personnel-related expenses. Adjusted EBITDA margin ⁽³⁾ for 2023 of 51.5% is in-line with our forecasted range of 50% - 55%.

Adjusted non-GAAP net income ⁽¹⁾⁽²⁾ in 2023 decreased to $99.8 million from $106.6 million in 2022.

Adjusted non-GAAP earnings per diluted share ^(1)(2)(3) for the year decreased to $5.09, or 4.5%, compared to $5.33 for 2022. The decrease is primarily due to higher personnel-related expenses, partially offset by a lower share count as a result of share repurchases.

Consensus ended the year with $88.7 million in cash and cash equivalents after notable cash outlays of $57.7 million in debt repurchases, $36.5 million of capital expenditures and $23.5 million in repurchases of common stock in 2023.

Key financial results from operations for 2023 versus 2022 are set forth in the following table. Reconciliations of non-GAAP measures to comparable GAAP financial measures accompany this press release.

Notes:

FY 2024 GUIDANCE ⁽ⁱ⁾

The following table presents ranges for the Company's 2024 guidance (in millions, except per share amounts):

Q1 2024 GUIDANCE ⁽ⁱ⁾

The following table presents ranges for the Company's Q1 2024 guidance (in millions, except per share amounts):

Notes:

Financial Results are Preliminary

The Company is currently finalizing its financial closing process for the year ended December 31, 2023 and the Company's audited financial results as of and for the year ended December 31, 2023 are not yet available. The unaudited, preliminary consolidated financial data presented above as of December 31, 2023 reflects the Company's preliminary estimates based on information available as of the date of this release and is subject to change. Accordingly, you should not place undue reliance upon these preliminary estimates. The unaudited, preliminary financial data included in this press release has been prepared by, and is the responsibility of, the Company's management. The Company's auditor has not audited, reviewed, compiled or applied agreed-upon procedures with respect to such preliminary financial data. Accordingly, the Company's auditor does not express an opinion or any other form of assurance with respect thereto. Upon completion of its financial closing procedures, the Company's audited financial results may differ materially from its preliminary estimates.

About Consensus Cloud Solutions

Consensus Cloud Solutions, Inc. (NASDAQ: CCSI) is one of the world's largest digital fax providers and a trusted global source for the transformation, enhancement and secure exchange of digital information. We leverage our 25-year history of success by providing advanced data transformation solutions for regulated industries such as healthcare, finance, insurance, real estate and manufacturing, as well as technology for state and the federal government. Our solutions consist of: cloud faxing; digital signature; intelligent data extraction using natural language processing and artificial intelligence; robotic process automation; interoperability; workflow enhancement, and a powerful connectivity and integration engine for healthcare providers. Our solutions can be combined with managed services for optimal outcomes. For more information about Consensus, visit consensus.com and follow @ConsensusCS on X, formerly Twitter, to learn more.

"Safe Harbor" Statement Under the Private Securities Litigation Reform Act of 1995: Certain statements in this press release are "forward-looking statements" within the meaning of The Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on management's current expectations or beliefs and are subject to numerous assumptions, risks and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. These factors and uncertainties include, among other items: the Company's ability to grow fax revenues, profitability and cash flows; the Company's ability to identify, close and successfully transition acquisitions; subscriber growth and retention; variability of the Company's revenue based on changing conditions in particular industries and the economy generally; protection of the Company's proprietary technology or infringement by the Company of intellectual property of others; the risk of adverse changes in the U.S. or international regulatory environments, including but not limited to the imposition or increase of taxes or regulatory-related fees; general economic and political conditions, including political tensions and war (such as the ongoing conflict in Ukraine and the Middle East); and the numerous other factors set forth in Consensus' filings with the Securities and Exchange Commission ("SEC"). For a more detailed description of the risk factors and uncertainties affecting Consensus, refer to the 2022 Annual Report on Form 10-K filed by Consensus on March 31, 2023, and the other reports filed by Consensus from time-to-time with the SEC, each of which is available at www.sec.gov. The forward-looking statements provided in this press release are subject to change. Although management's expectations may change after the date of this press release, the Company undertakes no obligation to revise or update these statements.

About non-GAAP Financial Measures

To supplement our consolidated financial statements, which are prepared and presented in accordance with GAAP, we use the following Adjusted non-GAAP financial measures: Adjusted non-GAAP net income, Adjusted non-GAAP earnings per diluted share, Adjusted EBITDA, Adjusted EBITDA margin and free cash flow. The presentation of this financial information is not intended to be considered in isolation or as a substitute for, or superior to, the financial information prepared and presented in accordance with GAAP.

We use these Adjusted non-GAAP financial measures for financial and operational decision-making and as a means to evaluate period-to-period comparisons. Our management believes that these Adjusted non-GAAP financial measures provide meaningful supplemental information regarding our performance and liquidity by excluding certain expenses and expenditures that may not be indicative of our recurring core business operating results. We believe that both management and investors benefit from referring to these Adjusted non-GAAP financial measures in assessing our performance and when planning, forecasting, and analyzing future periods. These Adjusted non-GAAP financial measures also facilitate management's internal comparisons to our historical performance and liquidity. We believe these Adjusted non-GAAP financial measures are useful to investors both because (1) they allow for greater transparency with respect to key metrics used by management in its financial and operational decision-making and (2) they are used by our institutional investors and the analyst community to help them analyze the health of our business.

For more information on these Adjusted non-GAAP financial measures, please see the appropriate GAAP to Adjusted non-GAAP reconciliation tables included within the attached Exhibit to this Release.

Non-GAAP Financial Measures

To supplement its unaudited consolidated financial statements, which are prepared and presented in accordance with GAAP, the Company uses the following non-GAAP financial measures: Adjusted EBITDA, Adjusted non-GAAP net income and Adjusted non-GAAP earnings per diluted share (collectively the "non-GAAP financial measures"). The presentation of this financial information is not intended to be considered in isolation or as a substitute for, or superior to, the financial information prepared and presented in accordance with U.S. GAAP. The Company uses these non-GAAP financial measures for financial and operational decision making and as a means to evaluate period-to-period comparisons. The Company believes that they provide useful information about core operating results, enhance the overall understanding of past financial performance and future prospects, and allow for greater transparency with respect to key metrics used by management in its financial and operational decision making.

(1) Share-based compensation. The Company excludes stock-based compensation because it is non-cash in nature and because the Company believes that the non-GAAP financial measures excluding this item provide meaningful supplemental information regarding the operational performance of the business. The Company further believes this measure is useful to investors in that it allows for greater transparency to certain line items in its financial statements. In addition, excluding this item from the non-GAAP measures facilitates comparisons to historical operating results and comparisons to peers, many of which similarly exclude this item.

(2) Amortization. The Company excludes amortization of acquired intangible assets because it is non-cash in nature and because the Company believes that the non-GAAP financial measures excluding this item provide meaningful supplemental information regarding the operational performance of the business. In addition, excluding this item from the non-GAAP measures facilitates comparisons to historical operating results and comparisons to peers, many of which similarly exclude this item.

(3) Spin-off related costs. The Company excludes certain expenses associated with the spin-off from Ziff Davis, Inc. The Company believes that the non-GAAP financial measures excluding this item provide meaningful supplemental information regarding the operational performance of the business. In addition, excluding this item from the non-GAAP measures facilitates comparisons to historical operating results and comparisons to peers.

(4) Non-income related sales tax. The Company has excluded certain non-income related sales taxes because this expense is related to our historical sales tax exposure in applicable states that have started to tax Software as a Service ("SaaS") in recent years. As a result, the Company believes that the non-GAAP financial measures excluding this item provide meaningful supplemental information regarding the operational performance of the business.

(5) Acquisition related integration costs. The Company excludes certain acquisition and related integration costs such as severance, lease terminations, retention bonuses and other acquisition-specific items. The Company believes that the non-GAAP financial measures excluding this item provide meaningful supplemental information regarding operational performance. In addition, excluding this item from the non-GAAP measures facilitates comparisons to historical operating results and comparisons to peers, many of which similarly exclude this item.

(6) Professional fees. The Company excludes certain costs associated with professional fees because these costs are non-routine in nature. The Company believes that the Non-GAAP financial measures excluding this item provides meaningful supplemental information regarding the operational performance of the business. In addition, excluding this item from the non-GAAP measures facilitates comparisons to historical operating results.

(7) Intra-entity transfers. The Company excludes certain effects of intra-entity transfers to the extent the related tax asset or liability in the financial statement is not recovered or settled, respectively during the year. During December 2019, the Company entered into an intra-entity asset transfer that resulted in the recording of a tax benefit and related tax asset representing tax deductible amounts to be realized in future years which is expected to be recovered over a period of up to 20 years. The Company believes that the non-GAAP financial measures excluding the cumulative future unrealized benefit of the assets transferred and including the tax benefit in the year of realization provide meaningful supplemental information regarding operational performance. In addition, excluding this item from the non-GAAP measures facilitates comparisons to historical operating results.

(8) Debt extinguishment gain. The Company excludes certain gains associated with the retirement of our debt. The Company believes that the non-GAAP financial measures excluding this item provides meaningful supplemental information regarding the operational performance of the business. In addition, excluding this item from the non-GAAP measures facilitates comparisons to historical operating results and comparisons to peers, many of which similarly exclude this item.

(9) Other. The Company excludes certain costs related to non-routine and other matters. The Company believes that the non-GAAP financial measures excluding this item provides meaningful supplemental information regarding the operational performance of the business. In addition, excluding this item from the non-GAAP measures facilitates comparisons to historical operating results.

Adjusted EBITDA as calculated above represents earnings before interest expense, interest income, other expense, net, income tax expense, depreciation and amortization and the items used to reconcile GAAP to Adjusted non-GAAP financial measures, including (1) share-based compensation, (2) spin-off related costs, (3) non-income related sales tax, (4) acquisition related costs, (5) professional fees and (6) other costs related to non-routine and other matters. The Company discloses Adjusted EBITDA as a supplemental non-GAAP financial performance measure as it believes it is a useful metric by which to compare the performance of its business from period to period. The Company also understands that measures similar to Adjusted EBITDA are broadly used by analysts, rating agencies and investors in assessing our performance. Accordingly, the Company believes that the presentation of Adjusted EBITDA provides useful information to investors.

Adjusted EBITDA is not in accordance with, or an alternative to, net income, and may be different from non-GAAP measures used by other companies. In addition, Adjusted EBITDA is not based on any comprehensive set of accounting rules or principles. This Adjusted non-GAAP measure has limitations in that it does not reflect all of the amounts associated with the Company's results of operations determined in accordance with GAAP.

The Company discloses free cash flows as a supplemental non-GAAP financial performance measure, as it believes it is a useful metric by which to compare the performance of its business from period to period. The Company also understands that this non-GAAP measure is broadly used by analysts, rating agencies and investors in assessing the Company's performance. Accordingly, the Company believes that the presentation of this non-GAAP financial measure provides useful information to investors.

Free cash flows is not in accordance with, or an alternative to, Cash Flows from Operating Activities, and may be different from non-GAAP measures with similar or even identical names used by other companies. In addition, the non-GAAP measure is not based on any comprehensive set of accounting rules or principles. This non-GAAP measure has limitations in that it does not reflect all of the amounts associated with the Company's results of operations determined in accordance with GAAP.

Key Performance Metrics (Unaudited)

The following table sets forth certain key performance metrics for Consensus for the three months and years ended December 31, 2023 and 2022 (in thousands, except for percentages and Average Revenue per Customer Account):

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